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All orders are dispatched from Hong Kong and are shipped by our appointed courier, SF-Express. Depending on the time of order, the average processing time prior to shipment is 1-2 business days for in-stock items.
This has been factored into the Estimated Delivery Date displayed throughout your Checkout process. A shipping notification containing the tracking link will be emailed to you once your order has left our warehouse. In the rare occurrence should your delivery be revised to a later date, we will contact you via email.
Please take note that some orders may be flagged for further verification. Depending on the customer's response time for individual cases, the Estimated Delivery Dates for these orders may be subjected to delays.
Refer to Payment > My payment attempt results in a Transaction Declined error. What can I do?
If your problem persists, please get in touch with us for assistance.
Upon the completion of your order, an order confirmation page containing a unique order number, with your order details will be displayed. A copy of this will also be sent to you via email.
Your mail provider may filter such email correspondences to a separate folder, or have it moved to the Spam folder by default. If you still do not receive your order confirmation, please contact us for assistance.
You may be able to amend the order by contacting us as long as the order has not been processed.
Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order, and place a brand new order again.
This option is only available before your order has been processed. After which, we are unable to cancel it or make further changes to it on your behalf.
Orders that have not been processed may be cancelled without any penalty.
You may do so by initiating an order cancellation request. If the order is still open for cancellation, the system will proceed to cancel the order on your behalf and an automated email will be sent to you as a confirmation. If the order is no longer eligible for cancellation, a message will be displayed to inform you of this.
The transaction will be reversed through the payment mode which you had originally used. Please take note that your bank/card issuer may hold the order amount temporarily while this reversal is being processed. For further enquiries on this, contact your bank or card issuer.
Once an order is processed or shipped, we are unable to cancel your order, nor are we able to accommodate subsequent return and refund requests relating to the order. Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of HKD $120 (or 5% of the order total, whichever that is higher).