Our warranty policy commences from the order date and most products have a limited warranty period of 12 months. Please refer to the information provided in the product packaging for the exact warranty period applicable for your specific product.
For more technical support or troubleshooting information, visit our Creative Worldwide Support site.
We're committed to providing customers with products and services of the highest quality.
Orders placed with the Creative Store are not eligible for returns pertaining to a change of mind. If you find that there's a problem with your order (wrong or missing products), please contact us within 30 days of your order for a replacement.
Cancellation or returning of orders that have been processed or shipped may be approved on a case by case basis, based on our sole discretion. Authorised returns will incur a charge of HKD $120 (or 5% of the order total, whichever that is higher).
We are also unable to provide refunds for products purchased from our retailers. Please contact them directly to enquire on your refund options.
Kindly note that all returns will have to be made under courier services such as Hongkong Post, DHL, FedEx, or UPS. SF-Express imposes an additional charge of HK$300 for every delivery to our warehouse, which will be chargeable to you. As such, we strongly encourage you to use alternate couriers.
All return requests will require a Return Merchandise Authorization (RMA) number prior to returning the product. Returning a product without an RMA number may result in us not being able to identify your returned products, or may result in a longer processing lead time.
Please follow the following steps to initiate your return process and obtain an RMA number:
After contacting us, our Customer Service Team will guide you through the return process. While returning your product, please also take note of the following:
You can check the return progress by raising an enquiry with us. We will require your RMA number and email address in order to look up your RMA status.
You can request for a return postage refund for returns that are due to product defects.